Refund Policy

You have a maximum of 30 days from the date you've received ALL your purchased items in the same order to submit the return request. 

 Please note that the return shipping fee must be covered by the customer, unless the original products are defective. 

How can I make a return?

Step 1: Submit return request
Visit here to log into your account, select the relevant order, tick the items you decide to return, then submit a return request. Once the return request is submitted, our team will respond within 24 hours.

Step 2: Pack and mail back your items
We’ll send you the instructions on how and where to send your items if your return is accepted

Step 3: Refund
We will process your refund within 5 business days after receiving your return, and refunds can only be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don’t forget to keep the return receipt from the courier until your refund has been processed.If you're unable to submit the request, please reach out to us, with the order number, item names and return reasons. If there are quality issues, please provide photos of the defective parts of the items.

Which items are eligible to be returned?

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted. 

🚫 Non-returnable items include:
      -Products marked as Final Clearance (original price at US$xx.99).
      -Lingerie, tights, socks, and part of accessories (Belts, bags and shoes are returnable).

For hygiene reasons, swimwear must be tried on over underwear, and the hygiene liner must not be removed to qualify for a return.

Matching sets cannot be returned separately.

If your order has been paid through Store Credit only, please note that all products will become Final Sale and will not be eligible for return or refund.